• · Did you receive a wrong, defective or wrong item?
  • · Do you have any questions or problems with the processing of complaints?


Please feel free to contact us.

To speed things up: Please enter your customer number, invoice number and phone number,
so that we may reach you during working days between 8am and 5pm (fridays 3:30pm.)
Business-Customers: Don"t forget the tax number!

Please also refer to points 3,4 and 11 of our Terms and Conditions.

For returns, please use exclusively our return form. If you lost it, we will send you a new one.

In the case of a transport damage we need the
"Niederschrift über eine beschädigte Frachtpostsendung"
issued by the DHL (within 3 days after delivery!)
  • five five big Mike big Hotel big Delta 
  • Please enter the code from the security graphic on the left.
  • Company, First and Last Name **
  • Customer number **
  • Invoice Number **
  • Email **
    Item numbers
    QuantityItem numberReason for return
  • Message
    Attachment

  • Only the fields marked ** are mandatory.